We are happy to accept return on all full priced items within 14 days of dispatch - excluding earrings due to hygiene reasons.

All items returned must be; unused, unaltered, unworn and with all original tags attached and packaging included.

Other Things reserves the right to refuse a return or refund if these requirements are not met, except as required by Consumer Guarantee Act 1993.

The cost incurred for the return shipping of the item(s) to Other things is the responsibility of the customer unless the item is faulty or incorrect.

We are unable to exchange item(s) for those that are a higher price. We will require you to place a new order and will refund the original price (excluding shipping costs if applicable).

Where the item(s) you want to exchange are of a lower price point than the original order, we will refund the difference.

All exchanges are based on availability at the time we process your return.

As per our policy we allow one exchange per order number, if you require an exchange on your exchange we will refund you. 

International Orders (excluding earrings) can be returned for a refund (exluding postage), not an exchange.

Orders over $100 spend are shipped for free with NZ Courier.

Orders under $100 spend are shipped for $10 with NZ Courier.

All Australian Orders are sent with DHL Courier at a charge of $25 AUD.

Please provide a physical address, DHL is unable to deliver to private boxes or parcel lockers.

An email confirmation will be sent once your item has been shipped, this will include a trackable link.

• Non Rural NZ deliveries please allow 1-3 working days.
• Rural deliveries allow a little longer than above.
• Australia deliveries please allow 7 working days.
• International orders pleae allow 12+ working days.

Items are sent within 3 working days of you placing your order. 

If you have any issues, in the first instance please check your trackable link from your email confirmation.

If your issue, is still unresolved please email customercare@otherthings.co.nz

Orders shipped overseas may be subjected to international custom, tarrif and import fees (ie. VAT, duties and clearing fees). Other Things takes no responsibility in payment of these charges. Please check with your local governmental office for further information relating to charges in your location. Custom clearance procedures can cause unforeseen delays to original delivery time frames.

Failure to collect your parcel due to not wanting to pay these fees or the parcel being returned to us due to incorrect address information or non collection from depot will result in a return of your original order amount less the costs to cover the costs for processing + inbound and outbound freight costs. 

If you refuse your parcel at customs due to the fees your order will be destroyed by customs and you will not be refunded by Other Things.

The cost incurred for the return shipping of the item(s) to Other Things is the responsibility of the customer unless the item is faulty or incorrect. 

Please return all items to the following address:

Other Things Returns
14 Gladstone Road
Richmond
Nelson 7020
New Zealand

1. Please ensure your item was not bought on sale, or is not earrings.

2. Ensure your item is brand new, unworn and in a resaleable condition with tags and packaging intact.

3. Fold into original packaging.

4. Fill out returns information on the back of your packing list and return with your item(s) to the address above.

5. Please allow 3-5 days for your return to be processed once it is returned back to our warehouse.

6. Once your return is received you will be contacted with your credit information, refund notification, or exchange tracking number once processed.